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Terms and conditions

Terms and Conditions

RUTEX CZ Ltd., based in Pořadí 2283, 688 01 Uherský Brod, registered in business register administered by Brno City court section C, entry 51 811 (hereinafter the “Seller”) provides by this document its terms and conditions (hereinafter TC), which apply for purchases of products offered in its eshop at www.termovel.cz (hereinafter “Webpage”) by the Buyer.


These TC will also be applied for purchases in branches of the Seller when relevant – i.e. especially when handling complaints.


1. Dispatching period

Products which are in stock are dispatched from our store within 5 working days. In case of products that are not in stock, the dispatch period is within 20 working days. In other cases we will contact you.


2. Payment conditions

On delivery - 29 CZK (incl. VAT) fee will be added to the shipping fee and product price

Bank transfer - free, only product price and shipping charged.

Cash - free upon personal takeover in our branch, only product price is paid. Personal takeover is possible at RUTEX CZ Ltd., Pořadí 2283, 688 01 Uherský Brod.


3. Shipping costs

The goods will be send to you by Czech post, PPL or DPD. To the price of goods will be charged a shipping costs depends on chosen way of transport:
Czech post - Package on hand/to the post office - 100 CZK
Czech post - Cash on delivery - 129 CZK
PPL - Private package - 100 CZK
PPL - Cash on delivery - 129 CZK
PPL - Package to abroad - 220 CZK
PPL - Cash on delivery - Package to abroad  - 249 CZK
DPD - Private package - 100 CZK
DPD - Cash on delivery - 129 CZK
DPD - Package to abroad - 225 CZK
DPD - Cash on delivery - Package to abroad - 254 CZK

Each order comes with a tax document and tax calculation.


4. Price

Unless stated otherwise, all prices are given including VAT, which in case of all products available in the eshop is 21 %.

Our offer is valid throughout the entire period when our server at termovel.cz is active and the period necessary for the delivery by means of termovel.cz.


5. Order cancellation by RUTEX CZ, Ltd.

We reserve the right to cancel an order or its part in case the desired product is no longer being manufactured and not in stock. The customer will be informed immediately and subsequent changes in the order will be agreed upon individually.


6. Return policy and product replacement

In order to be eligible for money back or product replacement it is necessary to present the Invoice – tax document.

Money back guarantee

If unsatisfied with the product, it is possible to return it without stating reasons, given it was purchased distantly (i. e. via electronic shopping). Product refund is possible given the following conditions are satisfied:

  • The product must be absolutely clean and undamaged, packaged in the original packaging. The customer must send the product back to our address within 14 days after takeover. The customer pays all the direct costs related with product return.
  • The product must be sent to RUTEX CZ, Ltd., Pořadí 2283 688 01 Uherský Brod
  • After we receive and check the product, we will refund it (by cash, money order or by bank transfer) within 5 working days after receiving it.

Product replacement

It is possible, should you wish, to replace the product for one with a different color or size,

Conditions and procedure

The product must be absolutely clean and undamaged. The customer pays for the delivery of the product to our address. Shipping costs associated with the delivery of the replacement is paid by Seller. The product will be dispatched within the period stated for that particular product.


7. Warranty terms

In case the package is damaged upon delivery, include this in the handover protocol stating the reasons for not taking it over, so that we can claim the damages with the transport company! Your valid complaint will be handled with immediately.

Warranty terms:

  1. Each product has by law its warranty period. Warranty is related to all visible and hidden defects of the product, which are not compatible with its functionality, use or esthetic properties. The buyer proves the product origin by an invoice or delivery document, which must therefore be kept by the buyer for the entire warranty period.
  2. The buyer must inspect the product as soon as possible after receiving it. Receiving it in this case means taking it over from the carrier.
  3. The buyer must immediately after taking over and inspecting the product inform the seller about any potential defects found.
  4. If there is a discrepancy between the delivered product quantity, size or type and the order, the buyer must inform the seller within 3 working days after taking it over.
  5. The buyer must inform the seller about the defects in written form by sending it to the seller address. The document must contain information and description about the defects found and must include information about the way the customer wants to be and is eligible to be compensated.  
  6. The complaint must always be supplied with an invoice or delivery document proving the payment and delivery, and the faulty product.
  7. The buyer sends the complaint in written form by post or electronically to obchod@rutexcz.cz to the seller. The product concerned should be sent by post or by means of some other carrier to the seller address. The complaint can also be brought directly to the branch of the seller.
  8. The seller must handle the complain within a 30 day period given by the law. This period starts on the day the complain is delivered to the seller.
  9. Costs associated with sending the faulty product is paid by the customer.


8. Privacy policy

We protect your privacy at all times during our cooperation. However, in order for us to be able to offer you our services, we must know some of your personal data. We protect this data from misuse. Please read the details about this given below.

a) Personal data provided during ordering procedure

Required: Name, Last name, Street, City, Postal code, Phone number, Email

b) Data regarding our cooperation:

During your cooperation with our company RUTEX CZ, Ltd, we collect and save information about your orders. This is necessary to ensure product delivery, handling complaints etc. Information about purchases is saved in a secured database and not provided to any third parties.

c) Data use outside RUTEX CZ, Ltd.

Your personal data are considered private and not provided to any third parties with the exception of partners ensuring payment operations. This, however, is only within that one particular order and payment that uses services of that particular partner. This data will not be provided to advertising, marketing or any other similar companies.

d) Summary information:

RUTEX CZ., Ltd. can provide reliable third parties (for example the Czech Statistical Agency) or public with summarized statistical information about its customers, visitors count, turnover and other associated data. This statistic however does not contain any specific information, which would allow identification of individual customers.

RUTEX CZ, Ltd. values your trust and will fully protect all your personal data. We need this data in order to ensure and improve our services and they are not provided to any third parties.

By submitting an order at termovel.cz you agree with collection and use of data about you and your purchases.

Personal data protection: Submitting an order by means of a telephone order, filling in the registration form at www.termovel.cz, email, fax or SMS message, the customer agrees with the processing of their personal information by RUTEX CZ, Ltd. in accordance with law No. 101/2000 Col., about personal data protection and law No. 480/2004 Col., about services of information companies, including providing personal information to commercial and marketing partners of RUTEX CZ, Ltd., valid until further notice. Providing personal information is voluntary and in accordance with §§ 11, 21 law 101/2000, the customer also has the right for altering this agreement by providing written request for modification, completion or cancelation or removal of personal data.



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